| BEING A MOUTHPIECE FOR, AND SERVICING INDEPENDENT VEHICLE DEALERS SINCE 1998 |
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Our Code of Conduct
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IDA member dealerships will:
- At all times comply with the minimum industry
standards in terms of the Second Hand Goods Act.
- Sell products and offer
services that are value for money as determined by prevailing market conditions.
- Conduct all dealings in a fair and transparent manner.
- Act with absolute
integrity.
- Treat all customers in an honest manner.
- At all times honour all
guarantees relevant to products sold and services offered.
- Guarantee that all
vehicles sold are unencumbered.
- Endeavour to appoint staff members who have not
previously been dismissed or debarred due to misconduct in the motor industry.
- Attempt to resolve any disputes between customer and member fairly and in a just
manner.
- Refer any unresolved complaints to the IDA for mediation.
- Subscribe
to the Motor Industry Ombud and accept its jurisdiction.
Customers have the
right to approach the IDA to mediate in cases where differences between the
customer and IDA member could not be resolved.
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Services Offered by the IDA Include:
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| Copyright @ Independent Dealer Association of South Africa NPC 2013 |
Disclaimer |
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