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Lodge A Complaint
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IDA ALTERNATIVE DISPUTE RESOLUTION
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Any Dispute from the sale of a vehicle, use of a vehicle, condition of the
vehicle, has to adhere to the following conditions for dispute resolution.-
The complaint should be brought to the attention of the seller in writing.
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The seller must acknowledge the complaint within (specified time)
- The seller
has the obligation to resolve such complaint timeously with the purchaser.
Should no resolution of concerning the complaint be reached, the seller must
provide the purchaser with an alternate dispute mediator (in this case, the
IDA).- The complaint must be supplied by the purchaser.
- The IDA must
acknowledge such a complaint within 24 hours.
- The IDA will on receipt of the
complaint and all documentation, investigate this complaint and request the
seller to respond accordingly.
- It is the responsibility of the IDA to
investigate the complaint in a fair, timeous, cost effective and unbiased
manner.
- It is the responsibility of the IDA to produce a resolution in
writing to both parties. The parties involved must accept the resolution in
writing by means of a signed document.
- In the case where no resolution is reached , the complainant will be referred to the offices of the Motor Industry Ombud.
- All complaints to the (MIO), should be submitted via their website -
www.miosa.co.za and once again include all substantiating documentation.
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